Allen Organ Company, LLC - Privacy Policy

This Privacy Policy was last updated: May 23, 2018

This privacy policy sets out how Allen Organ Company, LLC, "Allen" a State of Pennsylvania corporation, uses and protects any information that you give Allen when you use this website. Allen ("us", "we", or "our") operates www.allenorgan.com (referred to as the "Site"). This document informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

Allen is committed to ensuring that your privacy is protected. Should you choose to provide certain information by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy policy, and if you reside in the EU, in accordance with GDPR principles and regulations.

1.0 Information Collection and Use of Personal Information - What Allen collects and why we collect it

This website collects and uses personal information for the following reasons:

1.1 Allen Site Visitation Tracking

This Site uses Google Analytics to track user interaction. Allen uses this data to determine the number of people using our site, to better understand how they find and use our web pages.

Google Analytics records data such as your geographical location, device, internet browser and operating system. None of this information personally identifies you to us. We consider Google to be a third party data processor (see section 4.0 below).

The Google Analytics software does set a cookie to obtain traffic analysis data. You may install the Google Analytics opt-out browser add-on to opt-out of reporting data to Google or disable cookies in your browser to stop Google Analytics from tracking your visit.

We use Google Analytics' analytics.js with IP address anonymization. This feature changes your IP address so the full address is never written to disk.

1.2 Allen Contact Forms and E-mail Links

Should you choose to contact us using the contact form on the Site:

Personal Information you provide will only be used by Allen or its representatives. This information will not be given, sold or distributed to any other parties unless required by law. None of the data that you supply will be processed by any of the third party data processors defined in section 4.0. Allen maintains practices and procedures to ensure the security and confidentiality of all information submitted in the forms on the Site. The information you submit is not stored in a database.

When personal information is transmitted online, www.allenorgan.com uses industry standard security measures called TLS (Transport Layer Security). The data for the forms above will be sent in an email to us over the Simple Mail Transfer Protocol (SMTP). Our own SMTP servers are protected by TLS meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

The data submitted on these forms will be used by Allen to process your request for information as indicated on the form. The data will not be used for other purposes without your permission.

If you are under 16 years of age you MUST obtain parental consent before sending information using the Site's on-line forms.

If you choose to contact us using the email links on the Site, we suggest that you always consider email as an insecure medium and not include personal, confidential or otherwise sensitive information within an email. Not all email servers are secured by TLS.

1.3 Allen Newsletter "e-Notes"

If you choose to join our email newsletter e-Notes, the email address that you submit to us will be forwarded to MailChimp who provides Allen with email marketing services. We consider MailChimp to be a third party data processor (see section 4.0 below). The email address that you submit will not be stored within Allen's website's own database or in any of our internal computer systems.

Your email address will remain within MailChimp's database for as long as we continue to use MailChimp's services for email marketing or until you specifically request removal from the list. You can accomplish this by using the unsubscribe links contained in any email newsletters that we send you. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within the MailChimp database, you will receive periodic (approximately one per month) newsletter-style emails from Allen.

1.4 Warranty Registrations

Should you choose to submit an on-line Warranty Registration for your product using the form on our Site:

Personal Information you provide will only be used by Allen or its representatives. This information will not be given, sold or distributed to any other parties unless required by law. None of the data that you supply will be processed by any of the third party data processors defined in section 4.0. Allen maintains practices and procedures to ensure the security and confidentiality of all information submitted in the forms on the Site.

The information you submit is stored securely in a database to provide service and maintain warranty, registration, or service records for your product.

1.5 On-Line Store

The Site provides an on-line store for purchase of various products. Allen maintains practices and procedures to ensure the security and confidentiality of all information collected during the order process in our on-line store at www.allenorgan.com. When personal information is transmitted online, www.allenorgan.com uses industry standard security measures called TLS (Transport Layer Security).

If you choose to submit an order, personal information that you submit will be used to fulfill your order. Orders are fulfilled by Allen Organ Company. The information is not shared with third parties, unless required by law.

When the Site's store creates a shopping cart for you, it will set a cookie to associate the customer with a particular shopping cart. If you disable cookies, the shopping cart will link to your IP address. There are several situations where information is stored in a cookie during the checkout process. It does not contain any credit card information.

During the checkout process, you will be taken to a third party site to process your payment. Should you choose to utilize these payment methods, you should refer to their privacy policies (see section 4.0). Allen does not store the financial information that you submit using these payment methods.

Allen maintains a PCI Compliance policy validated through Trustwave.

1.6 Information that we Gather

While using our Site, should you choose to provide Allen with certain personally identifiable information that can be used to contact or identify you.

Personally identifiable information may include, but is not limited to:

  • Your first and last name
  • Your e-mail address
  • Your postal address, postal code, or country of residence
  • Your phone number
  • Pertinent information relevant for the purchase or maintenance of Allen products: church or institution name, church/institution address, phone number; serial number(s) of the product(s)

1.7 What we do with the information we gather

Should you choose to submit your personally identifiable information, this information is used to understand your needs and provide you with a better service, and in particular, for the following reasons, according to the permissions on the form you submitted:

  • Fulfill orders of items purchased through our on-line Allen Store.
  • Send order confirmation via e-mail.
  • Respond to customer service requests, inquiries, or e-mails.
  • Distribute our electronic newsletter "e-Notes" and/or marketing communications.
  • Maintain Warranty, Registration, or Service records of a particular product.
  • Internal record keeping.
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, .special offers or other information which we think you may find interesting using the email address which you have provided. Of course you may opt-out from receiving these e-mails at any time (see section 6.0)

2.0 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

2.1 Data Breaches

We will report any unlawful data breach of this website's database or the database(s) of any of Allen's third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

3.0 Information Sharing

Should you choose to submit any personal information with Allen it will only be used by Allen or its representatives (dealers or authorized service technicians). This information will not be given, sold or distributed to any other parties.

Should you choose to submit any personal information, only the third parties listed in section 4.0 below are used to process personal data on behalf of Allen.

4.0 Our Third Party Data Processors

Allen uses a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with GDPR legislation. These third parties are based in the USA and are EU-US Privacy Shield compliant:

4.1 Our Third Party Data Processors for Special Offers

Allen uses a third party processor to collect personal data on our behalf for special offers. This offer is not available to countries within the EU.

  • Fred Bock Music Companies

5.0 Links to Other Websites

Our Site may contain links to other web sites of interest. We cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement.

6.0 Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • If you choose to submit your information using the forms on the Site, only your chosen checked boxes indicating the types of communication emails you wish to receive will be honored once you have submitted the form. If you disagree with any of these terms and conditions, please do not submit your information on the form.
  • You may withdraw consent you provided when submitting forms at any time by contacting Allen.
  • If you have previously agreed to provide your personal information for direct marketing purposes, you may change your mind at any time by contacting Allen or clicking on the unsubscribe links in the emails.
  • You may request details of personal information which we retain about you by contacting Allen.
  • If you believe that any information we are holding on you is incorrect or incomplete, you may contact Allen.
  • You have the right to be forgotten. If you would like Allen to remove all of your identifying information that is not required for legal or legitimate purposes, you may contact Allen.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

To contact Allen Organ Company, please write or email to:
Allen Organ Company LLC, 150 Locust Street, Macungie, PA 18062 USA Attn. Data Protection Officer or privacy@allenorgan.com.

7.0 Data Controller

The data controller of this website is:
Allen Organ Company, LLC, a United States company.

Whose registered office is located at:
150 Locust Street, Macungie, Pennsylvania 18062 USA

8.0 Data Protection Officer

Deborah Crowell
Allen Organ Company, LLC
Phone: 610-966-2200
E-mail: privacy@allenorgan.com

9.0 Questions about This Privacy Policy and Periodic Changes

If you have any questions about this Privacy Policy, or how we use your information, please email us or write to us using our Contact Us page.

Allen may change this privacy policy from time to time to stay current with legislation or industry developments. We will not explicitly inform our customers or website users of these changes. Instead, we recommend that you should check this page from time to time for any changes. This policy is effective and in compliance with EU General Data Protection Regulation (GDPR) practices and procedures starting 5/25/2018. Specific policy changes are listed in the Log below.

9.1 Privacy Policy Log

5/23/2018 - Version 2.0

  • Added new GDPR compliance language and sections

3/30/2017 - Version 1.0

  • Initial Privacy Policy posted to website (prior to GDPR)