Allen Organ Company maintains practices and procedures to ensure the security and confidentiality of all information collected during the order process in our on-line store at www.allenorgan.com. When credit card information is transmitted online, www.allenorgan.com uses industry standard security measures called SSL (secure socket layer encryption). We restrict access to customer information only to employees who need it to carry out their business functions. Allen Organ Company does not rent, sell, or distribute customer information to outside marketers.
If a product purchased on the www.allenorgan.com web site is damaged or not functioning properly, please contact Allen Organ by email or call 610-966-2200 within 30 days of the date shipment is delivered. A paid Fed-Ex return tag will be sent to you. The item will be replaced at no additional charge.
Compact discs, DVDs and videos may only be replaced by the identical item purchased if the packaging has been opened.
To return other items for any reason or to return unopened compact discs, DVDs and videos, please contact Allen Organ by email or call 610-966-2200 within 30 days of the date shipment is delivered for return authorization. You may request a refund of the purchase price or a replacement. (Note: Shipping and delivery charges are not refundable.)